Terms & Conditions of Business
What you need to know
The price for service will be that agreed at time of accepting an order except where prior to commencement of work it is determined that the amount of valeting work required is over and above that normally expected to be carried out with the requested valeting package. The additional work will be discussed and revised pricing agreed before commencement of work.
Provision of sufficient access to the customers vehicle i.e.space for the valeting vehicle to be positioned adjacent to the customers vehicle must be provided. Where parking restrictions apply the customer to obtain and provide relevant parking permits. Where the valeting is to be undertaken at the customers place of work / business they shall obtain all necessary permissions from their employer for the work to be carried out on their employers premises.
The Customer should ensure that any valuable items are removed from the vehicle along with any bulky items that would impede the work associated with an interior valet.
Payment is due on completion of the work. Payment can be made by cash, credit or debit card.
If less than 48 hours notice is given to cancel a booking then a charge of 50% of the service requested may be charged.
The small print
1. FORMATION
1.1 Any contract (“Contract”) between Solo Vehicle Valeting and any person(s), firm or company (“Customer”) for the sale and purchase of any services that Solo Vehicle Valeting supplies to the Customer (including any of them or any part of them) (“Services”) will be upon these Terms and Conditions to the exclusion of all other terms and conditions and all previous oral or written representations, including without limitation any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order or similar document, whether or not such document is referred to in the Contract.
1.2 Each order, request to buy or acceptance of a quotation for Services by the Customer will be deemed to be an offer by the Customer to purchase Services upon these Terms and Conditions. The Contract is formed when the Customer’s offer to purchase is accepted by Solo Vehicle Valeting either orally or in writing. No contract will come into existence until acceptance by the Customer of the service to be provided and associated cost is confirmed by the Customer orally or by written acceptance including electronic means including text messaging and e-mail. In any event, acceptance of the provision of Services will be deemed conclusive evidence of the Customer’s acceptance of these Terms and Conditions.
1.3 The Customer must ensure that the published services intended for purchase meet its requirements.
2. CONTRACT
2.1. Solo Vehicle Valeting (“the Supplier”) supplies its services to its customer (‘the Client’).
2.2. It is the intention of the Supplier that all the terms of the contract applying to all transactions are contained in these Terms and Conditions.
2.3. The supplier reserves the right to alter these Terms and Conditions without notice to the client. Changes will apply to any subsequent orders received.
3. THE SERVICES
3.1 The description and specification of the Services will be as described on the Solo Vehicle Valeting web site and in any other promotional or advertising material published by Solo vehicle Valeting
3.2. Services will normally be provided within the area of South East London and North West Kent. Solo Vehicle Valeting reserve the right to refuse to provide the Services to a customer within this area requesting the service.
3.3 Solo Vehicle Valeting will consider providing the services outside of the area described in 3.2 subject to it being economical to do so.
3.4 Dates and times given by the Supplier for the provision of services are best estimates only. The Supplier will endeavour to meet the date and times given at the time of taking the order for Services. Unless expressly agreed by the Supplier in writing time is not and shall not be deemed to be of the essence of the contract, and will always be subject to prevailing weather and traffic conditions.
3.5. The Client shall make all necessary arrangements to allow the services to be performed. This includes, but not limited to:
3.5.1 Provision of sufficient access to the customers vehicle i.e.space for the valeting vehicle to be positioned adjacent to the customers vehicle;
3.5.2 Ensuring that any valuable items are removed from the vehicle prior to the commencement of the work along with any bulky items that would impede the work associated with an interior valet.
3.5.3 where parking restrictions apply the customer to obtain and provided relevant parking permits;
3.5.4 where the valeting is to be undertaken at the customers place of work / business they shall obtain all necessary permissions from their employer for the work to be carried out on their employers premises.
3.6 Any loose items or rubbish that remain in the vehicle will be bagged up by the valeter and will be left in the vehicle at completion of the work.
3.7 The Supplier reserves the right to change details and/or specifications without notice.
4. PRICE
4.1 The price payable for the Services ordered is the price agreed at the time the Supplier receives the Client’s order.
4.2 If prior to commencement of provision of services it is determined that the amount of valeting work required is over and above that normally expected to be carried out with the requested valeting package then identified additional work will be discussed and revised pricing agreed before commencement of work.
4.3 When taking bookings from new clients we may ask for up to 50% deposit of the total amount of the service to be able to confirm the booking. We reserve the right to retain the deposit if less then 48 hours notice is given to cancel the booking.
4.4 Whilst every effort is made to ensure that the correct price is displayed on our web site, errors may occur. If the Supplier discovers that such an error has been made in the quoted price, the Client will be contacted to confirm this.
4.5 The Client will then be given the option of cancelling the order or re-confirming it at the correct price. If the Supplier is unable to make contact with the Client the order will be treated as cancelled.
4.6 The Supplier reserves the right to change prices and details at any time without notice.
4.7 Prices shown on the web site may not be the same as those shown in the Suppliers promotional or advertising material.
5. TERMS OF PAYMENT
5.1. Solo Vehicle Valeting can only accept payment by cash, credit or debit card.
5.2 Payment must be made on completion of the agreed Service.
5.3 Personal cheques are not accepted.
6. INSPECTION
6.1. The Client shall inspect the Service delivered at time of completion.
6.2. The Client must advise the Supplier by telephone within 24 hours of any issues associated with the Service supplied.
6.3. If the Client does not give notice within 24 hours the Services will be deemed to have been delivered in accordance with the specification defined for the service and the Client shall not be entitled and will irrevocably and unconditionally waive any right to retrospectively claim any damages whatsoever against the services delivered howsoever caused.
6.4. The Supplier shall not be liable for indirect or consequential loss or damage including without limitation loss of profit, of use, or of contracts arising out of the supply or failure of supply of Services (other than liability for death and personal injury resulting from the negligence of the Supplier) and whether arising in contract, tort or otherwise. In all other cases liability shall be limited to the contract price.
7. CANCELLATION
7.1. The Client is required to provide 48 hours notice to cancel a booking. If less than 48 hours are given then Solo Vehicle Valeting reserve the right to levy a cancellation fee of 50% of the service charge for the original booking.
7.2 If we need to rearrange your booking for whatever reason we will aim to give you at least 48 hours notice.
7.3 Solo Vehicle Valeting reserve the right to cancel bookings with less than 48hrs notice due to adverse weather conditions. Adverse weather conditions include, but not limited to, heavy rain, snow, and ice. Where possible Solo Vehicle Valeting will deploy its gazebo in the case of light to medium rain and in very sunny conditions to allow work to continue.
8. WARRANTY
8.1. Except where Services are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the full extent permissible by law.
9. RISK
9.1. The risk in services sold to the Client shall pass to the Client so that the Client is responsible for loss, damage or deterioration of the services or a part thereof at the time of delivery.
9.2 No liability will be accepted by Solo Vehicle Valeting or its operators for any mechanical or electrical failure whatsoever, including security systems, resulting from work carried out upon any vehicle that a customer has requested to be valeted. This includes, but not limited to, damage to poorly adhered paintwork and fabrics not able to withstand the cleaning methods employed by Solo Vehicle Valeting and its operators.
10. GENERAL
10.1. The Laws of England and Wales apply to this agreement and any disputes in connection with this agreement shall be tried in the courts of England and Wales.
10.2. If any part of these conditions is invalid, illegal or unenforceable the validity, legality or enforceability of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
10.3. All web-site content (design, images and text) is the copyright of Solo Vehicle Valeting and its suppliers. The content may not be copied or removed, nor may the site be altered or republished in any way without written permission of Solo Vehicle Valeting.
10.4. All information and pricing on this website was correct at the time of being downloaded to the web site server, E&OE (errors and omissions excepted)
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